Return & Exchange Policy
Important Notice: No Return & Exchange Policy
Due to hygiene reasons and the delicate nature of our jewellery, all sales at Zoera Jewels are final. We do not accept returns or exchanges for any products.
1. General Policy
At Zoera Jewels, we take utmost care in ensuring that the products delivered to you are of the highest quality. Because jewellery is a personal item and often worn close to the skin, we maintain a strict No Return, No Refund, and No Exchange policy.
Please ensure you read the product descriptions, check the sizes, and review the images carefully before placing an order.
2. Exceptions: Damaged or Incorrect Products
The only exception to our policy is if you receive a damaged product or an incorrect item. In such rare cases, we will replace the item for you.
Mandatory Requirement for Claims:
An unedited, uncut unboxing video is absolutely mandatory to claim a replacement for damaged or missing items. The video must show the sealed package being opened for the first time and clearly display the damage.
3. How to Report an Issue
- Record a clear unboxing video when you receive your package.
- If the item is damaged or incorrect, contact us within 24 hours of delivery.
- Email us at zoerajewels@gmail.com with your Order ID and the unboxing video attached.
- Our team will review the video and respond within 48 hours.
- If approved, we will arrange for a reverse pickup and send a replacement. No refunds will be issued; only replacements are provided.
4. Cancellation Policy
Orders once placed cannot be cancelled. In exceptional cases where the order has not yet been dispatched, you may contact our support team. Approval of cancellation is solely at the discretion of Zoera Jewels.